A leading local and independent supplier of office supplies and systems, Border Office Supplies and Systems (BOSS) is headquartered at Rotherwas in Hereford.
A complete “one stop shop” for office supplies, IT services, document solutions and office interiors, the team also operates its national distribution and customer support centres from Hereford.
Airband has worked with the IT department at BOSS to upgrade the existing 1mg capacity lines, installing and managing a new, fast and reliable service into the office. This has enabled BOSS to expand its business, doubling the size of its online e-tail presence.
We resolved our IT challenges with Airband’s help and as a direct result, have doubled the size of our online business and strengthened the business overall.
Themus Hemley, IT manager, BOSS: “The results speak for themselves – we resolved our IT challenges with Airband’s help and as a direct result, have doubled the size of our online business and strengthened the business overall.
“As a supplies and customer services based business, responding promptly to our clients’ needs in an efficient and cost-effective manner is our highest priority. But without access to fibre optic connections and with no plans from BT to upgrade, our only other option was to use broadband through ADSL, which is far too slow for a business of our size.
“We were in a make-do situation but knew that we needed to make a significant change to the status quo which comprised the use of multiple lines into the office which were then bonded together. Even then, the service was slow and unreliable and complicated the delivery of our services most particularly our online webstore and our IT support system which we can remotely access for clients.
“Airband developed a simple but effective resolution to provide the IT capacity that we needed.
On the rare occasion that we have experienced difficulties, such as interference to the mast, the knowledgeable Airband engineers have resolved the issue quickly, cleanly and with minimal fuss. We have also used Airband’s remote support system, which enables us to immediately access technical support on general issues easily over the phone.
It may sound a cliché, but the team really has gone the extra mile to ensure that our systems are running to optimum capacity. And you don’t have to take my word for it as the stats speak for themselves.”